Connectivity at the IoT level is the most exciting driver of the services industry. Whether it’s process automation, asset tracking, predictive maintenance or today’s most impactful application – service tracking.
One of the most popular and widespread IoT applications, service tracking allows operators and, in many cases, customers, real-time visibility and updates for myriad tasks from shipments to reservation status. Service tracking includes the following:
The applications are truly endless, but they typically are leveraged to create efficiencies in operations that directly impact customer experience, such as shorter wait times and real-time process updates.