AirgainConnect™ Product Support

AirgainConnect™

Airgain customer support email: support@airgain.com

Address:

Airgain, Inc.
Attn: Customer Service
8350 E. Evans Road, Suite D-2
Scottsdale, AZ 85260 USA
Main: +1 480 657 7354


Limited Warranty, Support

The AirgainConnect™ AC-HPUE is covered by a limited warranty.


Warning: Due to potential for injury and damage to the product that may not be covered by warranty, Airgain recommends that any service or repair of the unit be performed by Airgain or its authorized service representatives.

  • Please contact the authorized distributor or technical support and warranty service.
  • Airgain provides support directly to end users only after referral from authorized distributors.

WHAT DOES THIS LIMITED WARRANTY COVER?

Airgain, Inc. (Airgain) warrants that the AirgainConnect™ AC-HPUE is free from any defect in materials or workmanship. This warranty only extends to the original purchaser (or first purchaser in the case of resale by an authorized distributor) and is not transferable (Some laws or regulations do not allow restriction of warranty coverage to the original buyer, so this restriction may not apply to you.).

If you purchased your Airgain product as part of another product, this warranty in no way replaces or is an extension of the warranty of the manufacturer of that product, which warranty is the sole responsibility of that product’s manufacturer.

 

HOW LONG DOES THIS WARRANTY LAST?

The warranty period lasts one year from the date of original purchase from Airgain, or the date of purchase from its authorized distributor if applicable, unless applicable law or regulation requires a longer period and in that event then only for such longer period of time as required by such applicable law or regulation.

 

WHAT WILL AIRGAIN DO?

Airgain will, at Airgain’s sole option, repair, replace or refund the defective unit.

 

WHAT DOES THIS WARRANTY NOT COVER?

This warranty does not apply to any of the following:

  • Damage determined by Airgain to be caused by improper repair or service. Airgain recommends that any service or repair of this device be performed by Airgain or its authorized service representatives.
  • Labor required to remove, re-fit or re-adjust the product other than to service a warranty issue.
  • A product that has been incorrectly installed and/or not adjusted according to the user guide, which can be found at Airgain.com
  • Damage to a unit that has been determined to have been caused by use of the product in a manner that is not consistent with its intended use, such as that described in this User Guide.
  • Damage to the product determined by Airgain to be caused by a crash, impact, abuse or mishandling of the product.

 

HOW TO GET WARRANTY SERVICE

Claims under this warranty must be made through Airgain’s service center or through an authorized AirgainConnect distributor. Please contact Airgain or the distributor (as applicable) and have the original, dated invoice or receipt ready. The distributor will contact Airgain customer service to handle your warranty claim. Do not return the product to Airgain or the distributor without prior approval.

Distributors requesting a warranty claim should contact Airgain customer service to obtain a warranty return authorization. The distributor will then need to return the product to Airgain together with satisfactory proof of the date of purchase.

Airgain customer support email: support@airgain.com

Address:

Airgain, Inc.

Attn: Customer Service

8350 E. Evans Road, Suite D-2
Scottsdale, AZ 85260 USA
Main: +1 480 657 7354

 

LIMITATIONS OF WARRANTY

Implied warranties (including, without limitation, warranties of merchantability or fitness for a particular purpose) shall not apply to the product, except where local law prohibits the exclusion of such implied warranties, in which case the duration of such implied warranties shall be limited to the duration of the express warranty set forth above. Airgain makes no warranty that the product will meet your requirements or be error free. In no event shall Airgain be liable for any loss, inconvenience or damage, whether direct, indirect, incidental, consequential or otherwise, resulting from breach of any express or implied warranty with respect to the product except as expressly set forth herein. Laws in some locations may not permit (i) the exclusion of implied warranties, (ii) limitations in duration of an implied warranty, or (iii) the exclusion or limitation of certain kinds of damages. In those locations, the above limitations and exclusions may not apply to you. To the extent that this warranty statement is inconsistent with local law, this warranty shall be deemed modified only to the extent necessary to obey law.

THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY MADE BY AIRGAIN WITH RESPECT TO THE PRODUCT AND IS GIVEN IN LIEU OF ANY OTHER WARRANTY. AIRGAIN LIABILITY UNDER THIS LIMITED WARRANTY IS LIMITED SOLELY TO THOSE LIABILITIES SET FORTH HEREIN. IN THE EVENT THAT ANY PROVISION OF THIS LIMITED WARRANTY, OR PORTION THEREOF, SHOULD BE OR BECOME INVALID OR UNENFORCEABLE UNDER APPLICABLE LAW, THAT PROVISION SHALL BE ENFORCED TO THE MAXIMUM EXTENT PERMISSIBLE SO AS TO EFFECT THE INTENT OF THE WARRANTY, AND THE REMAINDER OF THESE WARRANTY PROVISIONS SHALL CONTINUE IN FULL FORCE AND EFFECT.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Except during the warranty period provided herein, Airgain reserves the right to revise the terms of the limited warranties without notice, and such revision shall become effective as of the effective date indicated on the revised warranty statement available from Airgain’s website https://www.airgain.com/airgain-inc-one-year-limited-warranty/.

 

Limitation of Liability

The information contained in this User Guide is subject to change without notice and does not represent any commitment on the part of Airgain or its affiliates. AIRGAIN AND ITS AFFILIATES HEREBY SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL: (A) SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION FOR LOSS OF PROFITS OR REVENUE OR OF ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT, EVEN IF AIRGAIN AND/OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF SUCH DAMAGES ARE FORESEEABLE; (B) CLAIMS BY ANY THIRD PARTY, (C) DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION FOR LOSS OF PROFITS OR REVENUE OR OF ANTICIPATED PROFITS OR REVENUE ARISING OUT OF MISUSE OF THE PRODUCT. Notwithstanding the foregoing, in no event shall the aggregate liability of Airgain and/or its affiliates arising under or in connection with the device, regardless of the number of events, occurrences, or claims giving rise to liability, exceed the price paid by the original purchaser of the device.

Extended Warranty

An extended warranty is available if purchased while your product is still covered under factory one-year warranty.  Please contact your distributor for more information.

Kate StonelyAirgainConnect™ Product Support