Privacy Policy

Privacy Policy

Airgain, Inc. Privacy Policy

Airgain, Inc. is a leading provider of advanced antenna technologies used to enable high performance wireless networking across a broad range of devices and markets, including consumer, enterprise, and automotive. Combining design-led thinking with testing and development, Airgain works in partnership with the entire ecosystem, including distributors, carriers, chipset suppliers, OEMs, and ODMs.

Protecting the privacy of personal information is a foundational principle of Airgain’s business. Personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, including names, addresses, emails and genomic information. This Privacy Policy describes how Airgain may use, maintain, protect or transfer certain types of personal information in the provision of our Products and Services. Our Privacy Policy also describes the controls we provide to you to manage the use of your personal information.

Across our business activities, Airgain is committed to handling personal information according to applicable laws and the following fundamental guiding principles:

  • Notice
  • Transparency
  • Responsible Stewardship
  • Ethical Use

Accordingly, this Privacy Policy provides for notice, choice, accountability for onward transfers, security, data integrity and purpose limitation, access, and recourse/enforcement and liability.

We understand our legal and ethical responsibilities to protect personal information. Consistent with our commitment to transparency, this Privacy Policy is meant to help you understand the types of information we collect and to describe how we use, maintain, protect, and disclose any personal information that we collect from you.

We are committed to responsible stewardship and ethical use of personal information, and to our accountability to you; one way that we demonstrate this is through this Privacy Policy.

By accessing or using our Products or Services, or by transmitting information to us by email or other electronic means, you accept our policies, procedures, and practices described in this Privacy Policy. If you do not agree with our policies, procedures, and practices as described, you can choose not to access or use our Products or Services or not to transmit Personal Information to us, or not to opt-in when your consent is requested to collect information, such as by our cookie preferences selection tool.

This Privacy Policy is issued on behalf of Airgain, Inc., and its subsidiaries globally, so when we say “Airgain”, “we”, “us” or “our” in this Privacy Policy, we are referring to the relevant subsidiary of Airgain that is responsible for handling personal information.

What Information Do We Collect?

We collect several types of personal information from and about users of our website and of our Products and Services, including:

  • Computer, Device, and Browsing Information
  • Website Performance Information
  • Email address, contact address or phone number, and other Personally Identifying Information

Some of this personal information is collected through voluntary submissions of information, some of it is collected or received in the course of us providing website content, and some through our Products and Services. The types of personal information we collect are defined in greater detail below:

Inquiries

You must provide certain personal information when you place a request for information on our online portal in order for us to respond to your inquiry with the appropriate information. This information may include your name, email address, phone number, and company.

Support Information

You must provide certain personal information when you request service or support for our Products and Services in order for us to administer our relationship with you, provide such support, and respond to inquiries. This information may include your name, email address, shipping address, phone number, and, when applicable, credit card or other payment information. Customer support service information may also include records and copies of any correspondence with you and details of any transactions you carry out through our Products and Services, such as logging a support and maintenance ticket.

Computer, Device, and Browsing Information

As you interact with our Products and Services online, including the www.Airgain.com website, we may use automatic data collection technologies to collect certain information about your computer or device, as well as your browsing actions and usage patterns. This data may include:

  • Details of your visits to our website, which could include:
    • the content that you access and use on the website;
    • the external sites that referred you to our website; and
    • the external sites that you visit by clicking on a link on our website.
  • Information about your computer or device and internet connection, which could include:
    • your IP address or other device ID;
    • your operating system;
    • location information;
    • the date and time of your visit to the website or use of our Products and Services; and
    • your browser or device type.

The computer, device, and browsing information we collect can help us to learn how visitors use our website, which supports our understanding of the kind of content visitors prefer and informs improvements to the site. It also helps us to deliver better and more personalized features to you, by allowing us to recognize you when you return to our website and Services, by storing information about your preferences, and by customizing our Services according to your individual interests. It also assists us to target our advertising, estimate our audience size and usage patterns, and monitor the success of our marketing activities.

The technologies we use for this automatic data collection may include cookies. You can see which cookies we use as described in our Cookie Policy, and adjust the cookies we use through our cookie selection tool. Blocking cookies may reduce the functionality of a website or prevent access, depending on the browser options selected.

Information about Minors

If you are under 18, do not submit an inquiry on our website or provide any information about yourself to us. We do not provide Products or Services directly to minors or proactively collect their personal information. If we become aware that we have inadvertently collected personal information from children under the age of 18, without parental consent, we will take the necessary steps to delete it as soon as possible in compliance with applicable laws.

Aggregated Information

We may aggregate information we collect or receive about customers and users of the website and our Products and Services for quality, regulatory, and internal business purposes to improve our Products and Services. Information that is aggregated is summary-level and cannot reasonably permit someone to identify individuals. Airgain may also use aggregated information to publish findings.

How Do We Use Personal Information?

Airgain uses personal information that we collect or that you provide to us as described in the table below. Please note that this table also explains the legal basis for processing personal information and in what circumstances it will be shared with a third party (if at all).

Purpose for processing

To provide Products and Services, respond to your inquiries, and otherwise administer our relationship with you, pursuant to your request.

Legal basis for processing

Consent provided by you to collect data, and to meet the requirements of a contract.

Third part organizations with which it is shared

Service providers near your location may be engaged to fulfill your service request, and you will be informed of this, if applicable.


To ensure the billing of any Products and Services procured by you and obtain payment. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

To meet the requirements of a contract.

Government VAT and tax inspectors, external auditors, credit check agencies, financial partners.


To communicate with you about content and Product offerings, newsletters, webinars, seminars, and event invitations that may be relevant to your interests and in line with your preferences.

Where required by law, explicit consent would be sought prior to sending you any information and to manage individual preferences.

With your consent, co-sponsors of events, webinars, seminars.


To provide inquirers with support via email or by telephone, including recording conversations for monitoring, training and quality purposes.


To process and respond to complaints.

To meet a legal obligation.

Potentially shared with legal advisors or auditors in the event a significant legal or financial issue is raised by the complaint.


To monitor and record information relating to the use of our Products and Services, including our website.

Affirmative consent given as part of website usage, or product support inquiry.

Web service providers such as Google Analytics and cookie providers, for website services, or customer support services providers for product support requests.


To market and target content to you about our Products and Services.

Affirmative consent given as part of website usage, product support request, website inquiry, webinars, events, or direct requests.

Google AdWords Remarketing, LinkedIn Website Retargeting, Twitter, Facebook Website Retargeting, NetSuite, Salesforce Audience Studio, Adobe Analytics. Learn how to control this in our Cookie Policy (see below).


To verify compliance with the Terms of Use, license, subscription agreement or other agreement governing the use of the website or our Products and Services.

To fulfill contractual obligations.

None


To conduct human resource administration to include assessing suitability, eligibility and/or fitness to work.

To fulfill contractual obligations, including taking action before entering into a contract.

Background check agencies.

Sharing of Personal Information

We will not share personal information with any third parties for the purposes of marketing, unless we have express consent.

We use third-party data processors to provide elements of services for us. Contracts with our data processors restrict their access to and use of personal information.

We may also disclose personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Airgain’s assets, in which personal information held by Airgain about our users and customers of Products and Services is among the assets transferred.

We may also disclose personal information to comply with applicable law, a valid court order, a judicial proceeding, subpoenas, warrants or in connection with any legal process.

What Choices Do You Have About How We Use and Share Your Information?

We strive to provide you with choices about the information you provide to us, including the following:

Tracking Technologies and “Do Not Track”

You can select the cookie preferences you choose in our cookie selection pop-up tool.  Otherwise, you can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies some parts of our website may not be accessible or may not function properly. You can learn more about this by reading our Cookie Policy.

Google Analytics

Airgain works with Google Analytics to better understand our audience and users, to improve our marketing campaigns, and to enhance our Products and Services. To opt out of being tracked by Google Analytics across all websites, you can visit http://tools.google.com/dlpage/gaoptout.

Promotional Offers from Airgain

Airgain may use your account information (e.g., your email address and your transaction history) to promote our Products and Services. If you do not wish to have your account information used by Airgain for this purpose, you can opt out of receiving marketing communications by following the opt-out instructions included in each such promotion you receive. Note that you may not be able to opt out of receiving certain Service-related emails, such as communications about orders, billing, legally required product communications, account creation, registration and policy updates. If we have sent you a promotional email or other informational email not related to your order or account, the email will have an “unsubscribe” feature that will allow you to opt out of receiving future email distributions.

Privacy Rights for the European Economic Area, the United Kingdom, and Switzerland

If you are in the European Economic Area, the United Kingdom, or Switzerland you have certain data protection rights under the General Data Protection Regulation (GDPR); these include the following:

Your right to be informed

This Privacy Policy, together with our Cookie Policy, tells you about the ways in which we use your personal information (which is referred to as “Personal Data” in the GDPR).

Your right of access

You have the right to ask us for copies of your personal information. There are some exemptions and limitations in what we can provide in response to such requests, which means you may not always receive all the personal information we process. We will inform you if any exemption or limitation applies and what its impact is.

Your right to correction

You have the right to ask us to correct personal information you think is inaccurate. You also have the right to ask us to complete your personal information you think is incomplete.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances. Where it is appropriate that we comply, your request will be fully actioned within 30 days. We may retain some account information related to purchase and service history. This enables us to provide ongoing support regarding prior purchases and services, and is also necessary for accounting, audit and compliance purposes. We may also retain limited backup copies and archival files of your personal information to satisfy our state and federal legal obligations or regulatory requirements, if applicable.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances. For example, you can request that we limit the way in which we use your “Personal Data” (as defined by the GDPR) if you are concerned about the accuracy of the data or how it is being used.

Your right to object to processing

You have the right to object to processing of your personal information in certain circumstances. Where it is appropriate that we comply with your request, we will stop processing your information for the use you have objected to.

Your right to data portability

You have the right to receive your personal information that you have provided to us. You also have the right to have us send your personal information to another organization where our lawful basis for the processing is your consent, or where the processing is necessary for the performance of an agreement and the processing is carried out by automated means.

Privacy Rights for Residents of California

California law permits California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personally identifiable information, if any, and as defined by California law for their direct marketing purposes in the prior calendar year, as well as the types of personally identifiable information disclosed to those parties. Airgain does not share your personally identifiable information with third parties for their own marketing purposes without your consent.

Your right to opt-out of sale

California residents have the right to opt out of any sale of their personal information. You may enforce this right by contacting us via email at privacy@airgain.com. California residents may designate authorized agents to make such requests on their behalf.

Your right to nondiscrimination

We will not discriminate against you if you exercise any of your privacy rights.

The rights available to you depend on our reasons for processing your personal information. To request access to, correct, restrict or remove any personal information that you have provided to us, you may contact us via email at privacy@Airgain.com.

We may not accommodate a request if we believe actioning the request would violate any law or legal requirement. Information that has already been de-identified and/or aggregated, including aggregated genomic information, may not be retrievable or traced back for correction or removal from any database.

How Do We Keep Personal Information Secure?

We are committed to protecting the security of the information we collect, and we take reasonable physical, technical, and administrative safeguards such as data anonymization and encryption to help protect personal information from unauthorized or inappropriate access or use. It is your responsibility to protect the confidentiality of your passwords, account information, and any other access features associated with your access or use of the website or our Products and Services, as well as to adhere to any applicable Terms of Use or other contract between us and you or your organization.

Retention of Collected Information

We may retain collected information even after you remove it from the website, our Services, or our Products, to comply with applicable law, to resolve disputes, to enforce any rights in connection with the website, our Services, or our Products, and to use as provided in this Privacy Policy, the Terms of Use, or an applicable contract between us and you or your organization. How long we retain specific personal information varies depending on the purpose for its use and we may delete or retain your personal information in accordance with applicable law.

Links, Third-Party Applications, and Software

Where we provide links to websites of other organizations or give you access to applications, software, or products provided by third parties, this Privacy Policy does not cover how that third-party processes personal information. Please understand that those third-party sites and products may have different terms of use and privacy policies. We are not responsible for the privacy practices of any third-party sites and products. We are also not responsible for the terms of use you may be required to agree to in order to use third-party sites and products.

Changes to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time. We will post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify registered users by email to the email address specified in their account. If you would like to receive this notification, you are responsible for ensuring we have an up-to-date, active and deliverable email address for you. You are also responsible for visiting this Privacy Policy from time to time to check for any changes. All changes are effective immediately when we post them, and they apply to all access to and use of the website and our Products and Services from that point onward. Your continued access to or use of the website, Products or Services represents your acceptance of any such changes made to our Privacy Policy.

Overseas Transfers; Privacy Shield

Our headquarters is in the United States. You acknowledge and consent that any information you provide or that we may collect may be used, processed, and transferred to the United States and other countries or territories in which we do business, and that those countries or territories may not offer the same level of data protection as the country where you reside. A list of Airgain’s global offices is available at www.Airgain.com.

Questions or Comments

To ask questions or comment on this Privacy Policy and our privacy practices, you may contact privacy@Airgain.com. Please do not include any protected health information or other sensitive information when you contact us. Note that inquiries sent through privacy@Airgain.com are not encrypted or secure, unless you have an email encryption service. Alternatively, you can write to us at the following address: Airgain, Inc., 3611 Valley Center Drive, Suite 150, San Diego, California 92130, attention: Legal Department – Website Privacy Policy. Any person with a disability that prevents or restricts them from accessing this Privacy Policy through the website may request a copy of the Privacy Policy at that email or postal address.

Kate StonelyPrivacy Policy